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Last Updated: 12/31/2020
in Softphones Bolt Once you've mastered Bolt using Synkato's Bolt Desktop Quick Reference Guide , you may be interested in further customizing your Bolt desktop experience. Open Bolt and select Preferences under the Softphone menu. Alerts & Sounds A variety of...
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Last Updated: 12/31/2020
in Softphones Bolt Download Bolt Desktop Application Access Synkato UCaaS and click the Download Desktop Apps button in the User Panel. Click the corresponding Bolt download link for your operating system. Log In Work with your Synkato Administrator to secure t...
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Last Updated: 12/31/2020
in Softphones Introduction A variety of 3rd party Softphone apps can integrate with Synkato. Follow the steps provided below or watch a quick video tutorial of the process. Introduction Users should work with their Synkato admin to provision Softphone. It...
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Last Updated: 12/31/2020
in Softphones A Synkato admin can complete the following steps to whitelist an IP address within Synkato. Identify IP Address Navigate to https://www.whatismyip.com/ and copy your IPv4 address. Add New Firewall Rule Next, log in to Synkato with your...
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Last Updated: 12/31/2020
in Chat+ & SMS Synkato's Zoom Integration allows a user with a Zoom Pro, Zoom Business or Zoom Enterprise account to easily initiate Video Conferences, Screen Shares and Webinars from within the Synkato platform. This integration directly integrates Synkato with Z...
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Last Updated: 12/31/2020
in Chat+ & SMS Chat+ is Synkato's web chat, collaboration, and file sharing platform allowing users to communicate in real time. Chat+ benefits include: Streamlined project collaboration Reduced email clutter (Chat+ is proven to have reduced emails by as m...
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The Voicemail Widget allows you to view and manage voicemail for your account.
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The Users Widget allows you to view Users in the system including Extension State, Call State and Presence. Several buttons appear under each User box allowing specific actions to be performed.
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The Ring Group Widget allows a user to view and manage agents and call activity within a ring group. The widget provides a real-time view of what agents are available to answer calls, how many calls are active and how many callers are on hold (queued) waiting for their calls to be answered.
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The Recordings Widget allows you to view and manage call recordings for all of your extensions. The list shown within the widget will display all available recordings by the Source, Destination, Date/Time and Duration of a specific call.