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Zoom Integration User Guide
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Voicemail Quick Reference Guide
My Calls
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Phonebook
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Presence Overview
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Dashboards
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Ring Group Widget
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Chat+ & SMS
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Using SMS and MMS
Zoom Integration Setup
SynkUp Meetings
SynkUp Quick Reference Guide
Softphones
Whitelisting within Synkato
Lynk Softphone Quick Reference Guide
Registering with 3rd Party Softphone
Bolt
Bolt Desktop Application Quick Reference Guide
Additional Bolt Desktop Settings
Bolt Mobile Application Quick Reference Guide
Administration
Interaction Routing
Flows
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Call Flows
Call Flow Tools
Call Routing
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IVRs
Using an External Speed Dial as a Bridge to a Call Flow
SMS
Enabling SMS
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Call Quality Best Practices
Blacklist
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Parking Lots
Call Ring Groups
Automated Ring Group Callback
Speed Dials
Understanding Ring Group Weights & Penalties
Conference Rooms
Conference Rooms
System Administration
Bulk Import
Dial Plans
Dial Plans Overview
Building a Custom Dial Plan
Modifying a Dial Plan
Feature Codes
Music on Hold
Music on Hold Overview
Add New Music on Hold Playlist
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Music on Hold Ordering
Number Manager
Number Manager Overview
Add New/Modify/Delete Existing Numbers
System Connector
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Enabling Voicemail Transcription
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Devices
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Secure SIP- SRTP Configuration
e911 and Device Addresses
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Paging Zones
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Salesforce Integration
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Workflow Tools Overview
Adding Workflow Forms to Presence
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Device Requirements for Bolt Softphone (Desktop + Mobile)
Supported Components & Certified Devices List
3.1 Required updates for premise-based instances
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General
Add or Change a Mobile Number
Download Phonebook PDF
Enable Do Not Disturb
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Create Time-Condition-Based Voicemail Greetings
Change Voicemail PIN
Listen to Voicemail
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Chat+ and SMS
Chat+ Overview
Faxing
Send a Fax
Administration Videos
Add an External Speed Dial
Add a New Department
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Add a Number to Blacklist
Add a Ring Group
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Update User Settings
Announcements
Add an Announcement
Upload a Recorded Announcement
Interaction Routing Videos
Add a Global Directory to a Call Flow
Add a New IVR to a Call Flow
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Last Modified on 05/02/2019 1:01 pm EDT