Reporting Overview

The reporting menu allows administrators and call center managers to view and analyze call traffic. 

Various reports are available within this module and all include the following actions:

  • Render: Displays the report on screen. Reports can then be downloaded as a CSV. 
  • Print Report (PDF): Generates a PDF output of the report. 
  • Email Report: A PDF file is routed to the selected email address. 
  • Schedule Report: Establish a recurrence for the report. Scheduled Reports are available from the Dashboard > Reports tab. 
  • Export to CSV: Generates a CSV (comma-separated values) file, ideal for viewing and manipulating the data in Microsoft Excel.