Release Notes 3.1.04

NOTE:Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.04.
Please contact with any questions.

Release Date: 07-17-2019 5pm EST

Maintenance Release 3.1.04 provides several updates and bug fixes. Interruptions to application or voice services are not expected.

  • Chat+/SMS
    • Fixed an issue where not all Chat+ Channels were displayed when choosing one for a Messaging Group.
    • Addressed an issue where multiple SMS Channels were shown in Chat+ for the same interaction.
  • Reporting
    • Addressed an issue where only 1 agent was showing as available in report #3 on a single Ring Group, regardless of true number available.
  • Presence
    • Fixed an issue where statuses would sometimes revert to Available overnight when Status Sync was enabled.
    • Addressed a rare issue where Presence statuses could change unexpectedly.
  • Voicemail
    • Resolved an issue where voicemail greetings incorrectly generated when reset through the Users & Devices menu.
  • Caller ID
    • Fixed an issue where Prepended Caller IDs were inaccurate within overflow Ring Groups.
  • Extension Groups
    • Fixed an issue where users were unable to add new Extension group(s) in Presence Management.
  • Permissions
    • Addressed an issue where Ring Group Call Recording Permissions could not be managed properly, even when Policy Override was enabled.
    • Resolved an issue where certain permissions defaulted to Deny.
    • Resolved an issue where DNS and NTP settings were overwritten upon updating the system.

Please contact with any questions.