Release Notes 2.1.02

New Functionality

• Added analytics for conference calls created in the Presence module to provide more call information.
• New fully certified handsets (Yealink CP960 and Zultys ZIP 35i).

Updated Functionality

• Alerts
  • Updated the email template verbiage to include name of ring group.
  • Improved formatting in the ring group alert emails for clarity and consistency.
• Performance
  • Optimized the speed of loading the numbers within the number selector.
  • Improved the speed of loading requests throughout the system.
• Reporting
  • Updated the Reporting Tool emailing system for consistency with other emails sent out by the system.
• Trunk Configuration
  • Admins can now force a default trunk on all numbers in Number Manager.
  • When the first trunk is added to a server a prompt is displayed allowing users to set that trunk as primary on all dial plans.
• Workflow Form
  • Enabled ability to display data automatically in Workflow Forms paragraph field for ease of use.
• Bulk Importer
  • Added support for symbol characters when adding phone numbers in the Bulk Importer tool to avoid errors if dashes, slashes, etc. are included.
• Call Flow
  • Added Vertical Scrollbar on the Call Flow tool making viewing easier.
• Chat+/Presence
  • Disabled the tutorial button when Chat+ or Presence are active as the walk-through in the tutorial doesn't include Chat+ or Presence.
• Devices
  • Updated verbiage for consistency on Yealink models in Users & Devices > Devices.
• Installer
  • Updated the installer verbiage for consistency with system messaging.
  • Increased the number of characters accepted to 30 when setting an installer password. The password can include upper- and lower-case letters, numbers, and special characters.
• Jira
  • Added ability for system admin to restart Jira service.
• Updates
  • Removed the 'Apply Update Now' button if an update is already scheduled.
• User Panel
  • Added functionality of redirecting to the main User Panel page when the logo in the top left of the screen is clicked.
• Presence
  • New local hold behavior allows a customer to either take agents our of a ring group while they are on hold so that they don’t receive calls when they are working with a customer, or function as it has in the past where hold still allowed users to receive another call.
  • Related to the new local hold option, administrators can now see the status of all agents in a group and manually take them to available if the agent gets stuck or can’t remove the hold themselves.

Bug Fixes

• Backups
  • Set scheduled backups to only run at the top of the hour they are set to.
• Bulk Importer
  • The Bulk Import tool now uses the User Defaults when creating a user.
  • Fixed an issue where if an error occurred in a Bulk Importer file upload, the values prior to the error would be submitted to the system and the file would not be appended to the history list.
• Call Flow
  • Fixed an issue where multiple custom destinations would be shown in the Call Flow tool after adding a custom option to an IVR.
• Chat+
  • Fixed an issue with scrolling in Chat+.
  • Chat+ sessions are now saved over night so users no longer lose their Chat+ sessions every night.
• Devices
  • Handset directories and configurable feature keys now display properly even if certain special characters are included in an extension or speed dial name.
  • Configurable Line Keys now show the key label properly on Yealink models.
  • Now all Polycom SoundPoint IP330 models register properly.
• Devices/Generic Extensions
  • Generic Extensions will now consistently register to devices properly.
• Dual Server
  • Improved Dual Server functionality so users are able to login to a secondary server.
• Feature Codes
  • The downloaded PDF of feature codes now matches the codes listed in the Feature Codes module in the User Interface.
• Generic Fax
  • When a new Generic Fax is added, it is immediately displayed on the Generic Fax list to reduce confusion resulting from a delay in display.
• Network and Firewall
  • Whitelisting an IP within the Network and Firewall module now unbans that IP if it had previously been banned.
• Presence
  • Fixed an issue related to permission levels in Presence.
  • Conference Calls launched through Presence no longer terminate when picked up by a user.
• Reporting
  • Saved custom queries are now shown in the Workflow Form Reports module even if only one Workflow Form was saved in the system.
  • An email is now sent when a scheduled report for Trunk Analytics is run.
  • Resolved issue where scheduled reports from before 2.1.00 would have Call Details Query listed as 'Undefined'
  • Fixed an issue where an error would occur in the Call Recording Reporting module if no extension was selected.
  • Downline analytics fix added column to Report 5 (Downline Stats by User - total talk time added now in the PDF report.
• Ring Groups
  • Fixed an issue where enabling ring group alerts without any recipients prevents all other ring group alerts from working.
  • A Ring Group with alerts toggled on but has no email recipients no longer affects email alerts being sent for any other Ring Group.
• Ring Group Analytics
  • Discrepancies and inaccuracies in reports in Ring Group Analytics have been corrected.
• Users
  • Fixed an issue where the Bolt Username would not always contain the hostname.
• Workflow Forms
  • Fixed an issue where the Next Form button on the Workflow Forms in Presence would not be enabled.
  • In Workflow Forms, the Add Field Condition button is now available for Header fields.
  • Fixed an issue where choosing 'No Selection' while modifying the Go To Conditions in the Workflow Form module did not complete the selection.
  • Editing Workflow forms is no longer required to use workflows.
• Number Select
  • The number selector throughout the system no longer allows the selection of a number that's currently in use.
• Mobile User Interface
  • Fixed a rare issue where when initializing a call via the mobile User Interface, an error would occur.
• Alerts Tab
  • Fixed an issue where the Alerts tab would not immediately be visible after a new Ring Group was created.
• System Connectors
  • System connectors couldn't be deleted, now it's handling the error property.