Includes information on topics such as announcements, call routing, call flow, conference rooms, creating/deleting call flows, call flow tools, time filter, call flow objects and IVRs.
An announcement in the Synkato call flow tool is simply an information message that will play to a caller. After the audio message has been played to the caller, the call flow will move on to a configured “After Announcement” destination.
Create a New Call Flow
How to create a new Call Flow in Synkato. Call Flows allows for a visual representation of call routing that allows administrators to easily build routes that lead to IVRs, Ring Groups, Voicemail boxes and more.
Selecting the Call Flow tool will display a list all active call flows on numbers built in to the Synkato phone system.
Call Flow Tools
The Create Workflow Wizard utilizes a simple drag and drop interface that allows administrators to easily configure routing destinations.
The Call Routing menu controls all aspects of call routing in Synkato. Using this interface allows an administrator to quickly and easily set destinations for callers when dialing a particular telephone number.
Create Time Filter
Learn how to create a new time filter in the Synkato system. A time filter allows administrators to route calls based upon the time of day and day of week, or specific day of year.
Delete an Existing Call Flow
Call Flows provide a visual representation of call routing and allow administrators to easily build routes that lead to IVRs, Ring Groups, Voicemail boxes and more. If an existing call flow is no longer valid, it can be removed/deleted.
An IVR is an Interactive Virtual Receptionist that route callers to their desired destination.
Using an External Speed Dial as a Bridge to a Call Flow
If you want to go to an Internal Call Flow that is not tied to an External DID you can utilize an External Speed Dial as a bridge to a Call flow.