User Panel

The User Panel is the landing screen after logging in to Synkato and contains an overview of user settings, at a glance call statistics, as well as shortcuts to additional Synkato features.

Main Menu:

Synkato displays a common header throughout the application. Click the Synkato logo at anytime to return to the User Panel. 

Links for Dashboard, Chat+, and Presence appear across the top of the page, depending on user access. Use the search bar to identify contacts by name or telephone number.  Start typing a name or telephone number and corresponding results appear. Do not include hyphens or spaces; digits only.

Collapse or expand the menu on the left side of the screen for better visibility.
Dial name or extension from search results. 
Help options including Release Notes, guided tour and Knowledge Base.

Profile: Click on your user profile icon to return to the User Panel, access Voicemail or logout.

Quick Access Icons


On the far-left of the User Panel is the User Profile containing general information about the user. 

  • Click the photo to change the profile photo. 
  • Username: Name (generally an email address) used to log in to Synkato. 
  • Mobile: Mobile number for the user. Click the gear icon to add or edit the number.
  • Voicemail Pin: Click Show Pin to view your current voicemail pin. Click the gear icon to change your pin. 
  • Find Me: When enabled, calls ring to your mobile phone or additional number saved in Synkato after a set number of rings to your primary extension. Click Toggle to enable or disable. 
  • DND (Do Not Disturb): When enabled, incoming calls are automatically routed to voicemail. 
  • Change Password: Click Change Password to update your Synkato password. 
    • Passwords must be a minimum of eight (8) characters. We recommend that passwords include symbols and numbers in addition to uppercase/lowercase text. 
    • For optimal security, change your password every 30 days. 
  • Download Desktop Apps: Select the desktop app from the drop-down menu to download to your desktop.