What's New?

The following articles are either new or recently updated: 

• Bolt Softphone
  • Whitelisting within Kerauno
  • Registering with 3rd Party Softphone
• Interaction Routing
  • Ring Group Callback
  • Call Ring Groups
• Reporting
  • Call Detail Report (CDR)
  • Call Recordings
  • In Call Analytics
  • Ring Group Analytics
  • Agent Analytics
  • Trunk Analytics
  • Downline Report
  • SMS Reports
  • Wallboard
  • Workflow Form Report
• User Panel
  • Video Meetings
  • Voicemail Quick Reference Guide
  • Calls
  • Find Me
  • Phonebook
  • Fax
  • Find Me
  • Devices
  • Reports
• Algo & Multicast Paging
• Call Quality Best Practices
• Network & Firewall - INSTALLERS
• Firewall Rules & Time Zone - GENERAL USERS
• Kerauno Available Updates
• Backup/Restore Alerts
• System Logs
• System Connector
• Administer Ring Group Alerts
• Call Ring Groups
• Parking Lots
• Frequently Asked Questions
• Understanding Ring Weights and Penalties
• Secure File Transfer Protocol (SFTP) 
• Using SMS
• SMS Flows
• Managing Permissions
• Active Directory Configuration & Syncing