Personal Voicemail (VM) access from primary device: *86 or by selecting the voicemail key on your phone.
System VM access: *87 allows you to access any voicemail box on the Synkato system after entering the desired extension number (e.g., After-Hours voicemails).
To reach VM externally: From any phone, dial your extension either directly or via the company directory (if configured) and press *. Enter your PIN to access your voicemail box.
Via DID: Dial DID number and press * once voicemail audio plays.
Access VM from the Synkato UI:
- Desktop: Select Voicemail from the User Panel to listen to and manage messages.
- Mobile: Open a web browser and navigate to your Synkato instance. Log in and access Voicemail from the User Panel.
Keypad Quick Reference
Mailbox Options: Press 0
Record voicemail features from the following options:
|Key Press||Greeting Name||Description|
|1||Unavailable||Played when a call to the extension is not picked up.|
Record unavailable greeting at the tone and press #. Press 1 to confirm greeting.
|2||Busy||Played when already on a call.|
Record busy greeting at the tone and press #. Press 1 to confirm greeting.
|3||Record Name||Used in the company directory.|
Record name at the tone and press #. Press 1 to confirm recorded name.
|4||Temporary Greeting||This greeting overrides both the unavailable and busy messages when enabled.|
Record greeting at the tone and press # to complete. Press 1 to confirm temporary greeting. This greeting is most often used for extended period of leave (Vacation, Maternity Leave, etc.).
|5||Change PIN||Enter new password followed by #. Enter password again and press #. A confirmation message plays when password is successfully changed. You can also change your PIN from the Synkato Voicemail dashboard.|
|*||Return to main menu.|
Listen to Messages: Press 1
Listen to and manage voicemail messages from the following options:
1 – Play new messages
In message options:
|0||Pause message; press any key to resume|
|2||Skip back to beginning of message|
|3||Advanced Options (not available for all users)|
|#||Fast forward 3 seconds|
|*||Rewind 3 seconds|
End of message options:
|6||Next message or skip current message|
|8||Forward to another extension|
|9||Save (see options in table below)|
Move messages to a Synkato folder from the following options:
Advanced Options: Press 3
Additional message features:
|1||Record a reply voicemail to the caller (also on Synkato)|
|3||Play message envelope (date and time stamp)|
|*||Return to main menu|