Presence Widgets

There are different Widgets available in Presence that provide different functionality. Each widget takes up one panel within a dashboard.

There are different Widgets available in Presence which provide different functionality. Each widget takes up one panel within a dashboard.

The Conference Room Widget allows you to view and manage users in a Conference Room. Any conference room that is built into the Synkato Phone system (Leader-Based or Ad-Hoc) can be displayed within the Conference Room Widget.

The CRM widget allows users to open specified URLs based on incoming call activity. This widget is useful if you wish to open web-based CRM or other records based on incoming call information. Although this widget is called the CRM widget it can be used to open any type of web page. Any web pages launched through this widget will open in the default browser on the computer.

The Parking Lot Widget allows you to view and manage calls that are currently on hold within a parking lot on the Synkato phone system. Calls placed on park by any extension can be viewed by any user within Synkato Presence.

The Recordings Widget allows you to view and manage call recordings for all of your extensions. The list shown within the widget will display all available recordings by the Source, Destination, Date/Time and Duration of a specific call.

The Ring Group Widget allows a user to view and manage agents and call activity within a ring group. The widget provides a real-time view of what agents are available to answer calls, how many calls are active and how many callers are on hold (queued) waiting for their calls to be answered.

The Users Widget allows you to view Users in the system including Extension State, Call State and Presence. Several buttons appear under each User box allowing specific actions to be performed.

The Voicemail Widget allows you to view and manage voicemail for your account.