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Last Updated: 12/31/2020
in Help & FAQs Need Help? Review our Frequently Asked Questions below. If you still need assistance, email us at support@axiatp.com or call 1-800-411-AXIA (2942). The following is a list of commonly asked questions. User Panel Why am I not recei...
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Use Ring Group Weights and Penalties to assign a priority order of agents.
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Speed dials are used by the system to quickly dial either internal call flows or external telephone numbers. The Speed Dial menu allows the Synkato System Administrator to create and manage the speed dials available within Synkato.
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The Ring Group Callback feature allows callers to receive an automated call back when an agent becomes available instead of having to wait for their call to be answered. With a few quick steps, Ring Group Callback can be implemented with ease...
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A call ring group is a virtual extension that rings to multiple end-points. Access this screen to create and manage Call Ring Groups.
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A Parking Lot is used as an alternative to placing a call on hold or transferring it to another user directly. When a call is parked, it is placed into a common area called a Parking Lot where it can be retrieved by any station. The Parking Lot menu allows the System Administrator to setup and manage the parking lots available.
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When creating time filter groups, custom parameters may be set for holiday filters that only occur on certain days of the year.
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The Synkato Blacklist allows administrators to completely block inbound and outbound calls for a specific telephone number and caller ID. Administrators can use this feature to block numbers that are dialing them with spam messages or block telemarketers.
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Best practices for avoiding call quality issues.
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Last Updated: 12/31/2020
in Softphones Bolt Download Bolt Mobile Application Download the Bolt Mobile application from the Apple App Store or the Google Play Store . Open the application on your device once the Bolt Mobile is installed. Log In Login credentials were communicated i...