Updated Articles

  1. Scheduled Reports

    Last Updated: 01/27/2020 in Reporting
    View and manage Scheduled Reports.

  2. Release Notes 3.1.11

    Last Updated: 01/20/2020 in Release Notes
    What's New?  We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles .  3.1.11 Release NOTE: Customers can upgrade...

  3.  Workflow Form Overview

    Last Updated: 01/14/2020 in How-To Videos Administration Videos Workflows Videos
    View Workflow Form

  4.  Create an SMS Flow

    Last Updated: 01/14/2020 in How-To Videos Administration Videos Interaction Routing Videos
    How to create SMS Flow

  5.  Add a New IVR to a Call Flow

    Last Updated: 01/14/2020 in How-To Videos Administration Videos Interaction Routing Videos
    How to Add a New IVR to a Call Flow

  6.  Add a Global Directory to a Call Flow

    Last Updated: 01/14/2020 in How-To Videos Administration Videos Interaction Routing Videos
    How to Add a Global Directory to a Call Flow

  7.  Update User Settings

    Last Updated: 01/14/2020 in How-To Videos Administration Videos
    How to Update User Settings

  8.  Create a Voicemail Blast

    Last Updated: 01/14/2020 in How-To Videos Administration Videos
    How to Create a Voicemail Blast

  9.  Add an External Speed Dial

    Last Updated: 01/14/2020 in How-To Videos Administration Videos
    How to Add an External Speed Dial

  10. 3.1 Required updates for premise-based instances

    Last Updated: 01/09/2020 in Administration Server and Client Requirements
    Voicemail Transcription and SMS are reliant on external network connectivity to the Kerauno cloud in order to function properly. If external network connectivity is not established, Kerauno will still function as it had previously, however users may...
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