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Release Notes 3.1.00
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What's New Archive
Apps & Integrations
Algo & Multicast Paging
Synkato Desktop Application
Upgrading the Desktop Application
Zoom Integration User Guide
Synkato for Salesforce
User Panel (Dashboard)
User Getting Started Kit
User Panel
Voicemail
Voicemail Quick Reference Guide
My Calls
Find Me
Phonebook
Fax
Devices
Reports
Presence Call Manager
Synkato Presence
Presence Overview
Presence Quick Reference
Presence Status
Dashboards
Dashboard Layout
User Settings
Presence Widgets
Widgets
Available Widgets
Conference Room Widget
CRM Widget
Parking Lot Widget
Recordings Widget
Ring Group Widget
Users Widget
Voicemail Widget
Chat+ & SMS
Chat+ Desktop Quick Reference Guide
Chat+ Mobile App Quick Reference Guide
Using SMS and MMS
Zoom Integration Setup
SynkUp Meetings
SynkUp Quick Reference Guide
Softphones
Whitelisting within Synkato
Lynk Softphone Quick Reference Guide
Registering with 3rd Party Softphone
Bolt
Bolt Desktop Application Quick Reference Guide
Additional Bolt Desktop Settings
Bolt Mobile Application Quick Reference Guide
Administration
Interaction Routing
Flows
Announcements
Create a New Call Flow
Call Flows
Call Flow Tools
Call Routing
Create Time Filter
Delete an Existing Call Flow
IVRs
Using an External Speed Dial as a Bridge to a Call Flow
SMS
Enabling SMS
SMS Flows
Call Quality Best Practices
Blacklist
Holiday Lists
Parking Lots
Call Ring Groups
Automated Ring Group Callback
Speed Dials
Understanding Ring Group Weights & Penalties
Conference Rooms
Conference Rooms
System Administration
Bulk Import
Dial Plans
Dial Plans Overview
Building a Custom Dial Plan
Modifying a Dial Plan
Feature Codes
Music on Hold
Music on Hold Overview
Add New Music on Hold Playlist
Edit Existing Playlist
Music on Hold Ordering
Number Manager
Number Manager Overview
Add New/Modify/Delete Existing Numbers
System Connector
System Recordings (Announcements)
Trunks
Voicemail Blasting
Minimum requirements for Kerauno Desktop App
System Settings
Advanced Settings
Chat+ System Settings
Modify New User Welcome Email
Backup/Restore
Backup/Restore General
Remote Destinations
Actions
Alerts
Email & Alerting
Alerts
Ring Group Alerts
Licensing
Licensing
Migration Kit
Firewall Rules & Time Zone - GENERAL USERS
Network & Firewall - INSTALLERS
Available Updates
Network Address Translation (NAT) Settings
Remote Storage
Secure File Transfer Protocol
System Health
System Logs
System Services/System Maintenance
Users and Devices
Departments
Create a New Department
Delete Existing Department
Departments Overview
Manage Users
Enabling Voicemail Transcription
Devices
Devices
Device Logs
Registering Phones
Secure SIP- SRTP Configuration
e911 and Device Addresses
Generic Extensions
Generic Faxes
Activating Inbound FAX to Email for a User
Generic Voicemails
Paging Zones
Permissions
Workflow Tools
Active Directory Configuration & Syncing
Salesforce Integration
Workflow Forms
Workflow Tools Overview
Adding Workflow Forms to Presence
Conditional Operators
How Workflow Forms Work
Next Form Functionality
Workflow Conditions
Workflow Condition Configurations
Workflow Forms
Workflow Webhooks
API's
Server and Client Requirements
Device Requirements for Bolt Softphone (Desktop + Mobile)
Supported Components & Certified Devices List
3.1 Required updates for premise-based instances
Certified Devices List
Reporting
Reporting Overview
CDR Logs
Call Recordings
In-Call Analytics
Ring Group Analytics
Agent Analytics
Trunk Analytics
Downline Report
Scheduled Reports
SMS Reports
Wallboard
Workflow Form Report
How-To Videos
General
Add or Change a Mobile Number
Download Phonebook PDF
Enable Do Not Disturb
Phonebook Overview
Calling
View Calls & Call Recordings
Voicemail
Change Voicemail Greeting
Create Time-Condition-Based Voicemail Greetings
Change Voicemail PIN
Listen to Voicemail
Manage Voicemail Inbox
Chat+ and SMS
Chat+ Overview
Faxing
Send a Fax
Administration Videos
Add an External Speed Dial
Add a New Department
Add a New Device
Add a New User
Add a Number to Blacklist
Add a Ring Group
Create a Voicemail Blast
Update User Settings
Announcements
Add an Announcement
Upload a Recorded Announcement
Interaction Routing Videos
Add a Global Directory to a Call Flow
Add a New IVR to a Call Flow
Add a Time Filter to a Call Flow
Create an SMS Flow
Workflows Videos
Workflow Form Overview
Help & FAQs
Help & FAQs
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How-To Videos
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Workflows Videos
These videos demonstrate creating Workflows and Workflow functionality.
Articles
Workflow Form Overview
View Workflow Form