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Last Updated: 02/06/2020
in Reporting The Trunk Analytics Reports give administrators the ability to view all inbound and outbound call information that comes over a specific trunk.
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Last Updated: 02/06/2020
in Reporting Call center managers can view in bound metrics regarding agents across all assigned Ring Groups.
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Last Updated: 02/06/2020
in Reporting The reporting menu allows administrators and call center managers to view and analyze call traffic coming into the Kerauno phone system. This menu gives call center managers the ability to see inbound and outbound traffic, total call times, hold times, and much more.
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Last Updated: 02/06/2020
in Reporting Navigate to Reporting >Workflow Form Report . Call center managers can view Workflow Form data collected by agents during inbound calls. Prerequisites The following prerequisites must be met in order to utilize the Workflow Form Report: This r...
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Last Updated: 02/06/2020
in Reporting Wallboards allow call center managers to display real-time call center statistics based on selected criteria. Wallboards are commonly used as a dashboard to inform managers and agents of real-time call data.
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Last Updated: 02/06/2020
in Reporting Navigate to Reporting > SMS . SMS reports allow insights into SMS interactions through two separate reports: Report 1: User SMS Includes all interactions from a user to or from a DID Number. Report 2: SMS Flows Interactions from an SMS F...
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Last Updated: 02/05/2020
in Reporting In-Call Analytics for any call can be accessed by clicking a Call Date/Time from any Report or from the My Calls menu on the user panel.
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Last Updated: 02/05/2020
in Reporting The Call Recordings menu allows administrators or call center managers to listen to and download recorded calls.
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Last Updated: 02/05/2020
in Reporting Run a Call Detail Report (CDR).
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Last Updated: 01/29/2020
in Reporting The Downline Report provides metrics around outbound calls.