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Last Updated: 08/13/2020
in Release Notes A historical list of recently updated or newly added Knowledge Base articles.
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Last Updated: 07/08/2020
in Release Notes What's New? We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles . NOTE: We have modified the software release ...
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Last Updated: 06/01/2020
in Release Notes 2020.06.1 Release NOTE: Customers can upgrade from 3.1.01 to this release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 2020.06.1. Please contact support@keraunouc.com with any questions. ...
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Last Updated: 05/05/2020
in Release Notes 2020.04.1 Release NOTE: Customers can upgrade from 3.1.01 to this release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 2020.04.1. Please contact support@keraunouc.com with any questions. ...
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Device Addresses As of version 2020.04.1, a new field is available for all device configurations called "Device Addresses". This field is particular important for emergency dialing, and is a part of upcoming regulations regarding VoIP and e911 ser...
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Secure SIP and SRTP In version 2020.04.1, both Secure SIP (via TLS) and SRTP have been introduced for both Yealink and Polycom brand handsets. Both technologies add an additional layer of security and encryption to voice traffic traversing a custom...
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Last Updated: 04/03/2020
in Chat+ & SMS Chat+ Mobile offers the same benefits of Kerauno’s desktop Chat+ from a mobile device. Download Chat+ Mobile Download Kerauno’s Chat+ Mobile application from the Apple App Store or Google Play Store. Open the application on your device once Cha...
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Introduction Each user is provided with a login to reach the Kerauno interface and a primary extension number. The Users menu allows administrators to build, modify, and delete user accounts and extensions. From the Kerauno homepage, click the...
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Last Updated: 03/18/2020
in Reporting Ring Group Analytics allow call center managers to view all information about the Ring Groups and queues they are managing.
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Last Updated: 02/07/2020
in Administration System Settings The Migration Kit allows organizations to map legacy system extensions to a new extension range in Kerauno.