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Last Updated: 12/31/2020
in Apps & Integrations There are 2 different paths to install or upgrade your desktop application: The first one allows you to upgrade from within your current app. If there is an upgrade available, you should see "Download Desktop Apps" button available in your user pa...
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Last Updated: 12/31/2020
in Apps & Integrations What is Multicast? Multicast facilitates bandwidth savings while paging a larger number of stations at one location. Multicast works with the Algo 8301 Relay Device to accomplish paging en mass via one datastream. Recipients can subscribe to mult...
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Last Updated: 12/31/2020
Getting started
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Last Updated: 12/17/2020
in Start Here! Introduction The rise of distributed organizations and the move towards decentralization has changed the ways we work and communicate. In the last 40 years we've witnessed a gradual shift from the traditional office building and the growth of te...
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Last Updated: 12/17/2020
in User Panel (Dashboard) Using the credentials provided by your employer, log in to Synkato. Complete the following steps to start using Synkato right away. Step 1: Explore Dashboard View & User Panel Familiarize yourself with the Dashboard where the majority of activi...
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Last Updated: 12/15/2020
in Presence Call Manager Synkato Presence is an enterprise call management software tool that interfaces directly with the Synkato phone system. Presence allows users to interact with the phone system in real time to transfer, hold, and view calls that are going on throughout the phone system.
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Last Updated: 12/15/2020
in Apps & Integrations This article contains steps for installing the Salesforce for Synkato Managed Package outside of the Salesforce AppExchange for both Lightning and Classic. Required Components Managed Package (link provided by Synkato) One of the following fo...
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Last Updated: 12/15/2020
Overview Our UCaaS product is tested annually for security and vulnerability by Pondurance , a global security and threat mitigation company. In addition, Synkato is fully compliant in the following: FISMA The Federal Information Security Ma...
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Last Updated: 10/09/2020
in Release Notes 2020.10.1 Release NOTE: Customers can upgrade from 3.1.01 to this release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 2020.10.1. Please contact support@keraunouc.com with any questions...
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Last Updated: 08/17/2020
in Release Notes 2020.08.1 Release NOTE: A new desktop application version is available. Desktop Version 2020.08.1 is required for the new Softphone to function within the application. Please contact support@keraunouc.com with any questions. ...