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Information regarding desktop operating systems and web browsers supported by Kerauno.
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Kerauno Bolt - Desktop Client System Requirements Processor Minimum: Core 2 Duo 2.1 GHz Recommended: i5 / i7 2.4 GHz and above Memory Minimum: 4GB RAM Recommended: 8 GB RAM and above Hard Disk Space ...
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A Webhook is a feature that allows for data to be sent to other systems or endpoints (URLs) delivers data to other applications as it happens. Workflow Webhooks are objects that change the current values of workflow tags in the Call Flow tool utilizing Workflow Webhook Configurations to reroute calls & work flows. In Call Flow, these can be used in conjunction with Workflow Conditions to reroute calls to certain agents, certain ring groups, different IVRs or any other Call Flow object.
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Workflow Forms are interactive forms that are populated in the Presence module while a call is active. They allow for in-depth analytics by incorporating Workflow Tags and Workflow Webhook Configurations that are tied to the CDR of the call.
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Workflow Condition Configurations are statements that can be utilized in Workflow Conditions and Workflow Forms. These are generic statements that can be used to alter the way Work Flows and Call Flows operate. Condition Configurations are all Workflow Tag-based and are a series of comparisons.
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Workflow Conditions are objects that reroute a call in the Call Flow tool, utilizing Workflow Condition Configurations, based on Workflow Tag current values. In Call Flow these can be used in production environments to reroute calls to certain agents, certain ring groups, different IVRs or any other Call Flow object.
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When this field is included in the Workflow Form, a button containing the provided label will populate within the form during an active call in the CRM module in the Presence Dashboard. This button gives you the ability to link multiple forms together and maintain the information from previous forms in future forms.
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Workflow Forms are utilized to collect data about a call based on what the user inputs through the Presence module. To set up the CRM Module for use with your Workflow Forms in the Presence module follow the steps listed below.
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Workflow forms can be added to Presence making it easy to access often used workflow forms.
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Last Updated: 01/06/2020
in Administration System Settings This article describes the various system services and maintenance functionality available to system administrators.