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This document serves as a guide to utilizing the workflow tools in Kerauno. These tools allow for an almost limitless customization of functionality within the Workflow elements of Kerauno. The features being addressed in the workflow articles ...
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NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.07. Please contact support@keraunouc.com with any questions. Re...
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NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.06. Please contact support@keraunouc.com with any questions. Re...
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NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.05. Please contact support@keraunouc.com with any questions. Re...
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Last Updated: 01/06/2020
in Administration Workflow Tools Active Directory Server Requirements Active AD account Windows Server 2008 R2 or above Username/Email field in AD must be accurate, as Kerauno uses this field to match existing users with AD accounts. AD Admin Configuration The followin...
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The Permissions menu configures portal permissions for any users logging into the Kerauno web portal. By setting up and assigning users to permissions groups, the System Administrator will be able to control which menus, sub menus, and settings users have access to.
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Last Updated: 01/03/2020
in Administration System Settings Remote Storage allows System Administrators to send call recording files to an external destination (outside of the Kerauno server) via FTP.
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Paging zones allow system administrators to target pages to specific areas in an organization.
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A Generic Voicemail box is a voicemail that is not tied to one specific user. Some common examples a generic voicemail use include: “After Hours” voicemails when the business is closed, departmental voicemails, or as a failover destination during long hold times.
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In Order enable inbound FAX to a user’s DID number you will need to enable the FAX to Email setting for the user. This will cause Kerauno to listen on the line for a FAX tone and receive the FAX if one is inbound. This prevents the user’s phone from ringing if the incoming call is a FAX, which also will introduce a short delay to accomplish this.