Popular Articles

  1. SMS Flows

    Building and managing SMS Flows.
  2. Voicemail Widget

    The Voicemail Widget allows you to view and manage voicemail for your account.
  3. Release Notes 3.0.01

    NOTE: Customers can upgrade from 3.0.0 to this patch release. Customers still on 2.2.02 or previous versions must first upgrade to 3.0.0 before installing this 3.0.01 patch. Please contact support@keraunouc.com with any questions. ...
  4. Conference Room Widget

    The Conference Room Widget allows you to view and manage users in a Conference Room. Any conference room that is built into the Synkato Phone system (Leader-Based or Ad-Hoc) can be displayed within the Conference Room Widget.
  5. Release Notes 3.1.01

    NOTE: All previous major and minor patch releases must be applied before upgrading to 3.1.01. Please contact support@keraunouc.com with any questions. Release Date: 04-04-2019 5pm EST Patch Release 3.1.01 includes a user request...
  6. Recordings Widget

    The Recordings Widget allows you to view and manage call recordings for all of your extensions. The list shown within the widget will display all available recordings by the Source, Destination, Date/Time and Duration of a specific call.
  7. Parking Lot Widget

    The Parking Lot Widget allows you to view and manage calls that are currently on hold within a parking lot on the Synkato phone system. Calls placed on park by any extension can be viewed by any user within Synkato Presence.
  8. Enabling SMS

    SMS is available for users on 3.1 and higher, excluding premise enterprise customers. The Short Message Service (SMS) feature within Synkato allows end users to collaborate over, route, queue and escalate text messages from internal personnel a...
  9. Devices

    The Devices menu contains all relevant information about the devices connected to Kerauno. This includes information about the MAC Address of the device, the manufacturer and model of the device, the assigned user and extension, registration status, and IP address of the phone are displayed. This menu is also used to modify configurable keys on specific phone models. The option is also available to reboot one specific phone or reboot all phones configured to Kerauno.
  10. Release Notes 2.1.02

    Archived Kerauno 2.1.02 Release Notes