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The Ring Group Widget allows a user to view and manage agents and call activity within a ring group. The widget provides a real-time view of what agents are available to answer calls, how many calls are active and how many callers are on hold (queued) waiting for their calls to be answered.
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Archived Kerauno 1.3.06 Release Notes
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Release Date: 07/11/2018 New Functionality Dial Plans Added functionality to add randomized PINs to Near Domestic and International Dial Plans at the end of system installation. Users Added the ability to include Bolt...
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Last Updated: 12/31/2020
in Chat+ & SMS Synkato's Zoom Integration allows a user with a Zoom Pro, Zoom Business or Zoom Enterprise account to easily initiate Video Conferences, Screen Shares and Webinars from within the Synkato platform. This integration directly integrates Synkato with Z...
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Last Updated: 12/17/2020
in User Panel (Dashboard) Using the credentials provided by your employer, log in to Synkato. Complete the following steps to start using Synkato right away. Step 1: Explore Dashboard View & User Panel Familiarize yourself with the Dashboard where the majority of activi...
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The CRM widget allows users to open specified URLs based on incoming call activity. This widget is useful if you wish to open web-based CRM or other records based on incoming call information. Although this widget is called the CRM widget it can be used to open any type of web page. Any web pages launched through this widget will open in the default browser on the computer.
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Last Updated: 12/31/2020
in Apps & Integrations There are 2 different paths to install or upgrade your desktop application: The first one allows you to upgrade from within your current app. If there is an upgrade available, you should see "Download Desktop Apps" button available in your user pa...
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Release Notes 2.2.0
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Last Updated: 12/31/2020
in User Panel (Dashboard)The Devices dashboard displays all devices, telephone hardware, and extensions assigned to the user connected to Synkato.
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Last Updated: 01/20/2020
in Release Notes What's New? We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles . 3.1.11 Release NOTE: Customers can upgrade...