-
Last Updated: 12/31/2020
in Presence Call ManagerThis article describes how to work with user settings from the user menu.
-
Last Updated: 12/15/2020
in Presence Call ManagerSynkato Presence is an enterprise call management software tool that interfaces directly with the Synkato phone system. Presence allows users to interact with the phone system in real time to transfer, hold, and view calls that are going on throughout the phone system.
-
Last Updated: 12/15/2020
in Apps & Integrations This article contains steps for installing the Salesforce for Synkato Managed Package outside of the Salesforce AppExchange for both Lightning and Classic. Required Components Managed Package (link provided by Synkato) One of the following fo...
-
Last Updated: 12/31/2020
in Presence Call ManagerThe layout of a dashboard can be modified to better fit your needs by horizontally and/or vertically splitting existing panels in the layout or removing panels completely from the layout.
-
Archived Kerauno 2.0.00 Release Notes
-
Archived Kearuno 1.1.06 Release Notes
-
Last Updated: 12/31/2020
in User Panel (Dashboard)The Calls dashboard allows a user to view call histories, download recordings and view in-depth call details.
-
Last Updated: 05/25/2018
in Presence Call ManagerKerauno Presence Quick Reference
-
Last Updated: 12/31/2020
in User Panel (Dashboard) Voicemail Access Personal Voicemail (VM) access from primary device: *86 or by selecting the voicemail key on your phone. System VM access: *87 allows you to access any voicemail box on the Synkato system after entering the desired extension n...
-
Last Updated: 12/31/2020
in Presence Call ManagerThe top section of the User Menu lists all pre-defined status settings for the user and an option to set custom statuses.