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Last Updated: 01/27/2020
in ReportingView and manage Scheduled Reports.
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Workflow Forms are interactive forms that are populated in the Presence module while a call is active. They allow for in-depth analytics by incorporating Workflow Tags and Workflow Webhook Configurations that are tied to the CDR of the call.
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If you want to go to an Internal Call Flow that is not tied to an External DID you can utilize an External Speed Dial as a bridge to a Call flow.
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Last Updated: 11/22/2019
in Administration System Settings From the main menu, navigate to System Admin > Network & Firewall . General users can view and manage Time Settings and Firewall Rules. Installers can manage additional options including Interface Routing and HTTPS . Main Menu: Time Sett...
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The Departments menu allows the System Administrator to create departments within the Kerauno system. Departments are used to mimic a typical business structure, where a group of employees are considered a department and that department is assigned a manager.
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The Ring Group Callback feature allows callers to receive an automated call back when an agent becomes available instead of having to wait for their call to be answered. With a few quick steps, Ring Group Callback can be implemented with ease: ...
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View Workflow Form
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The following are the minimum requirements for running the Kerauno Desktop app, including the use of Presence. Supported Desktop Operating Systems: Windows 7/10 MAC OS version 10.11, 10.12, 10.13, 10.14 Supported Browsers: Chrome (version 64...
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How to create SMS Flow
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Last Updated: 06/01/2020
in Release Notes 2020.06.1 Release NOTE: Customers can upgrade from 3.1.01 to this release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 2020.06.1. Please contact support@keraunouc.com with any questions. ...