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Last Updated: 11/22/2019
in Administration System Settings From the main menu, navigate to System Admin > Network & Firewall . General users can view and manage Time Settings and Firewall Rules. Installers can manage additional options including Interface Routing and HTTPS . Main Menu: Time Sett...
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How to Add a New User
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When this field is included in the Workflow Form, a button containing the provided label will populate within the form during an active call in the CRM module in the Presence Dashboard. This button gives you the ability to link multiple forms together and maintain the information from previous forms in future forms.
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Last Updated: 01/27/2020
in ReportingView and manage Scheduled Reports.
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Workflow Forms are interactive forms that are populated in the Presence module while a call is active. They allow for in-depth analytics by incorporating Workflow Tags and Workflow Webhook Configurations that are tied to the CDR of the call.
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The Departments menu allows the System Administrator to create departments within the Kerauno system. Departments are used to mimic a typical business structure, where a group of employees are considered a department and that department is assigned a manager.
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View Workflow Form
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The following are the minimum requirements for running the Kerauno Desktop app, including the use of Presence. Supported Desktop Operating Systems: Windows 7/10 MAC OS version 10.11, 10.12, 10.13, 10.14 Supported Browsers: Chrome (version 64...
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Last Updated: 06/01/2020
in Release Notes 2020.06.1 Release NOTE: Customers can upgrade from 3.1.01 to this release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 2020.06.1. Please contact support@keraunouc.com with any questions. ...
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How to Add a New IVR to a Call Flow