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How to Add a New IVR to a Call Flow
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How to Add a Global Directory to a Call Flow
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Workflow Condition Configurations are statements that can be utilized in Workflow Conditions and Workflow Forms. These are generic statements that can be used to alter the way Work Flows and Call Flows operate. Condition Configurations are all Workflow Tag-based and are a series of comparisons.
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Last Updated: 07/22/2019
in Administration System Settings Secure File Transfer Protocol (SFTP) provides additional security when handling data transmission to offsite storage. This option is ideal for protecting Personally Identifiable Information (PII) as it transmits to 3rd party storage services, ...
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How to Add a Ring Group
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Last Updated: 05/05/2020
in Release Notes 2020.04.1 Release NOTE: Customers can upgrade from 3.1.01 to this release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 2020.04.1. Please contact support@keraunouc.com with any questions. ...
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Last Updated: 12/31/2020
in Softphones Introduction A variety of 3rd party Softphone apps can integrate with Synkato. Follow the steps provided below or watch a quick video tutorial of the process. Introduction Users should work with their Synkato admin to provision Softphone. It...
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Last Updated: 08/13/2020
in Release NotesA historical list of recently updated or newly added Knowledge Base articles.
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How to Create a Voicemail Blast
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From the main menu, navigate to System Settings > Backup/Restore > Alerts tab. Use this tab to receive notifications for successful and/or failed backups. Mark the Enable checkbox for each selection and enter the email address to receive the no...