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Last Updated: 12/31/2020
in Softphones A Synkato admin can complete the following steps to whitelist an IP address within Synkato. Identify IP Address Navigate to https://www.whatismyip.com/ and copy your IPv4 address. Add New Firewall Rule Next, log in to Synkato with your...
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How to Upload a Recorded Announcement
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Last Updated: 08/24/2021
in Release Notes 2021.08.1 Release Release Dates: Partner/New Customer Release Availability: Starting August 27th General Release Availability: Starting August 30th New Major Features Delegate Call Management Delegate, a brand new call management d...
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Last Updated: 08/17/2020
in Release Notes 2020.08.1 Release NOTE: A new desktop application version is available. Desktop Version 2020.08.1 is required for the new Softphone to function within the application. Please contact support@keraunouc.com with any questions. ...
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Last Updated: 12/17/2019
in Administration System Settings From the main menu, navigate to System Settings > System Logs . System Logs provide an audit trail of all activity within Kerauno. This tool is useful for monitoring user activity, tracking, or troubleshooting changes made to the system. Main Me...
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Last Updated: 04/20/2021
in Release Notes 2021.04.1 Release Release Dates: Partner/New Customer Release Availability: Starting April 16th General Release Availability: Starting April 19th New Major Features Lynk - Softphone Reimagined Brand new softphone mobile apps are he...
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Ring Group Alerts are ideal for managers and Call Center owners and provide interval-based analytics. These reports are routed via email and can be sent to any email address, even outside your organization. To establish threshold alerts based on t...
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Secure SIP and SRTP In version 2020.04.1, both Secure SIP (via TLS) and SRTP have been introduced for both Yealink and Polycom brand handsets. Both technologies add an additional layer of security and encryption to voice traffic traversing a custom...
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Last Updated: 02/06/2020
in Reporting Navigate to Reporting >Workflow Form Report . Call center managers can view Workflow Form data collected by agents during inbound calls. Prerequisites The following prerequisites must be met in order to utilize the Workflow Form Report: This r...
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Last Updated: 06/18/2021
in Release Notes 2021.06.1 Release Release Dates: Partner/New Customer Release Availability: Starting June 18th General Release Availability: Starting June 24th New Major Features Delegate - Presence Reimagined Delegate, a brand new call management...