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Workflow Forms are utilized to collect data about a call based on what the user inputs through the Presence module. To set up the CRM Module for use with your Workflow Forms in the Presence module follow the steps listed below.
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Speed dials are used by the system to quickly dial either internal call flows or external telephone numbers. The Speed Dial menu allows the Synkato System Administrator to create and manage the speed dials available within Synkato.
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Last Updated: 12/17/2019
in Administration System SettingsAccess and install the latest Kerauno version.
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How to Update User Settings
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Conditional operators are used in Workflows to perform operations.
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The Departments menu allows the System Administrator to create departments within the Kerauno system. Departments are used to mimic a typical business structure, where a group of employees are considered a department and that department is assigned a manager.
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How to Add an Announcement
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The Music on Hold menu is where System Administrators can upload customized music/announcements and also manage exactly what callers are hearing while on hold.
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The Ring Group Callback feature allows callers to receive an automated call back when an agent becomes available instead of having to wait for their call to be answered. With a few quick steps, Ring Group Callback can be implemented with ease: ...
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If you want to go to an Internal Call Flow that is not tied to an External DID you can utilize an External Speed Dial as a bridge to a Call flow.