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The Music on Hold menu is where System Administrators can upload customized music/announcements and also manage exactly what callers are hearing while on hold.
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The Bulk Upload process saves time and ensures mjultiple changes are made at the same time without conflict.
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NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.06. Please contact support@keraunouc.com with any questions. Re...
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The Restore menu allows administrators to restore Kerauno to a previous state from a backup file. Administrators may restore using a backup file that is on the local hard drive of the Kerauno server, or they may upload a new tar.gz file pulled from a remote destination.
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How to Add a New Device
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Administrators have the ability to determine the order the Music on Hold tracks play in any specific playlist.
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A list of device status changes is displayed every 15 minutes on the Device Logs tab.
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Workflow Forms are utilized to collect data about a call based on what the user inputs through the Presence module. To set up the CRM Module for use with your Workflow Forms in the Presence module follow the steps listed below.
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The Synkato Blacklist allows administrators to completely block inbound and outbound calls for a specific telephone number and caller ID. Administrators can use this feature to block numbers that are dialing them with spam messages or block telemarketers.
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Call Flows provide a visual representation of call routing and allow administrators to easily build routes that lead to IVRs, Ring Groups, Voicemail boxes and more. If an existing call flow is no longer valid, it can be removed/deleted.