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NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.06. Please contact support@keraunouc.com with any questions. Re...
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Last Updated: 12/31/2020
in Chat+ & SMS Chat+ is Synkato's web chat, collaboration, and file sharing platform allowing users to communicate in real time. Chat+ benefits include: Streamlined project collaboration Reduced email clutter (Chat+ is proven to have reduced emails by as m...
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As part of the 3.1.08 Kerauno update, a Business license type has been added. This license is ideal for partners that require physical or softphone services only, not the Kerauno UI. Business Users cannot log into Kerauno, but have full access to ma...
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The Restore menu allows administrators to restore Kerauno to a previous state from a backup file. Administrators may restore using a backup file that is on the local hard drive of the Kerauno server, or they may upload a new tar.gz file pulled from a remote destination.
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A list of device status changes is displayed every 15 minutes on the Device Logs tab.
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NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.07. Please contact support@keraunouc.com with any questions. Re...
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The Synkato Blacklist allows administrators to completely block inbound and outbound calls for a specific telephone number and caller ID. Administrators can use this feature to block numbers that are dialing them with spam messages or block telemarketers.
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Administrators have the ability to determine the order the Music on Hold tracks play in any specific playlist.
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Speed dials are used by the system to quickly dial either internal call flows or external telephone numbers. The Speed Dial menu allows the Synkato System Administrator to create and manage the speed dials available within Synkato.
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Call Flows provide a visual representation of call routing and allow administrators to easily build routes that lead to IVRs, Ring Groups, Voicemail boxes and more. If an existing call flow is no longer valid, it can be removed/deleted.