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Voicemail Transcription and SMS are reliant on external network connectivity to the Kerauno cloud in order to function properly. If external network connectivity is not established, Kerauno will still function as it had previously, however users may...
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A Generic Extension is an extension on the phone system that is not tied to one specific user. Break room phones, conference room phones, or any phone that is located in a public area are examples of where a generic extension is used. Generic Extensions do not have a voicemail box or access into the Kerauno User Panel.
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Last Updated: 04/16/2019
in How-To Videos VoicemailHow to Manage Voicemail Inbox
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The Backup and Restore menus contain all relevant options for data backups of call detail records, voicemail messages, and configuration settings. In Kerauno, backups are a full image of the existing data on the server hard drive, meaning all settings, call detail records, configuration settings, extension data, and voicemails are saved to the generated system backups.
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Number Manager Overview Add New/Modify/Delete Existing Numbers ...
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As part of the 3.1.08 Kerauno update, a Business license type has been added. This license is ideal for partners that require physical or softphone services only, not the Kerauno UI. Business Users cannot log into Kerauno, but have full access to ma...
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Last Updated: 01/06/2020
in Administration System SettingsThis article describes the various system services and maintenance functionality available to system administrators.
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Last Updated: 02/06/2020
in ReportingThe Trunk Analytics Reports give administrators the ability to view all inbound and outbound call information that comes over a specific trunk.
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The Trunks menu displays all information about the trunks configured for use with Kerauno. This list displays trunks currently being used as well as information about each specific trunk.
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Last Updated: 12/31/2020
in Chat+ & SMS Chat+ is Synkato's web chat, collaboration, and file sharing platform allowing users to communicate in real time. Chat+ benefits include: Streamlined project collaboration Reduced email clutter (Chat+ is proven to have reduced emails by as m...