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Number Manager Overview Add New/Modify/Delete Existing Numbers ...
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The Backup and Restore menus contain all relevant options for data backups of call detail records, voicemail messages, and configuration settings. In Kerauno, backups are a full image of the existing data on the server hard drive, meaning all settings, call detail records, configuration settings, extension data, and voicemails are saved to the generated system backups.
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Voicemail Transcription and SMS are reliant on external network connectivity to the Kerauno cloud in order to function properly. If external network connectivity is not established, Kerauno will still function as it had previously, however users may...
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A Generic Extension is an extension on the phone system that is not tied to one specific user. Break room phones, conference room phones, or any phone that is located in a public area are examples of where a generic extension is used. Generic Extensions do not have a voicemail box or access into the Kerauno User Panel.
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The Trunks menu displays all information about the trunks configured for use with Kerauno. This list displays trunks currently being used as well as information about each specific trunk.
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The Music on Hold menu is where System Administrators can upload customized music/announcements and also manage exactly what callers are hearing while on hold.
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The Bulk Upload process saves time and ensures mjultiple changes are made at the same time without conflict.
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Last Updated: 01/06/2020
in Administration System SettingsThis article describes the various system services and maintenance functionality available to system administrators.
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Last Updated: 02/06/2020
in ReportingThe Trunk Analytics Reports give administrators the ability to view all inbound and outbound call information that comes over a specific trunk.
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How to Add a New Device