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When creating time filter groups, custom parameters may be set for holiday filters that only occur on certain days of the year.
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Last Updated: 02/06/2020
in ReportingCall center managers can view in bound metrics regarding agents across all assigned Ring Groups.
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The Departments menu allows the System Administrator to create departments within the Kerauno system. Departments are used to mimic a typical business structure, where a group of employees are considered a department and that department is assigned a manager.
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Last Updated: 02/05/2020
in ReportingRun a Call Detail Report (CDR).
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Last Updated: 02/06/2020
in Reporting Navigate to Reporting > SMS . SMS reports allow insights into SMS interactions through two separate reports: Report 1: User SMS Includes all interactions from a user to or from a DID Number. Report 2: SMS Flows Interactions from an SMS F...
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Last Updated: 07/08/2020
in Release Notes What's New? We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles . NOTE: We have modified the software release ...
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Last Updated: 02/06/2020
in ReportingThe reporting menu allows administrators and call center managers to view and analyze call traffic coming into the Kerauno phone system. This menu gives call center managers the ability to see inbound and outbound traffic, total call times, hold times, and much more.
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Use Ring Group Weights and Penalties to assign a priority order of agents.
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Last Updated: 12/17/2019
in Administration System SettingsThe System Health menus display all relevant information about the current status of the Kerauno server and also gives administrators access to maintenance and system log information.
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Last Updated: 01/06/2020
in Administration System SettingsThis article describes the various system services and maintenance functionality available to system administrators.