Popular Articles

  1. Announcements

    Last Updated: 12/31/2020 in Administration Interaction Routing Flows
    An announcement in the Synkato call flow tool is simply an information message that will play to a caller. After the audio message has been played to the caller, the call flow will move on to a configured “After Announcement” destination.

  2. CDR Logs

    Last Updated: 02/05/2020 in Reporting
    Run a Call Detail Report (CDR).

  3. Delete Existing Department

    Last Updated: 12/18/2019 in Administration Users and Devices Departments
    The Departments menu allows the System Administrator to create departments within the Kerauno system. Departments are used to mimic a typical business structure, where a group of employees are considered a department and that department is assigned a manager.

  4. Chat+ System Settings

    Last Updated: 12/09/2019 in Administration System Settings Advanced Settings
    The system adminstrator can easily control the settings for Chat+, such as who can create public channels, who can create private channels, etc.

  5. SMS Reports

    Last Updated: 02/06/2020 in Reporting
    Navigate to Reporting > SMS .  SMS reports allow insights into SMS interactions through two separate reports:  Report 1: User SMS Includes all interactions from a user to or from a DID Number.  Report 2: SMS Flows  Interactions from an SMS F...

  6. Reporting Overview

    Last Updated: 02/06/2020 in Reporting
    The reporting menu allows administrators and call center managers to view and analyze call traffic coming into the Kerauno phone system. This menu gives call center managers the ability to see inbound and outbound traffic, total call times, hold times, and much more.

  7. Release Notes 2020.03.1

    Last Updated: 07/08/2020 in Release Notes
    What's New?  We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles . NOTE: We have modified the software release ...

  8. System Health

    Last Updated: 12/17/2019 in Administration System Settings
    The System Health menus display all relevant information about the current status of the Kerauno server and also gives administrators access to maintenance and system log information.

  9. Workflow Tools Overview

    Last Updated: 01/06/2020 in Administration Workflow Tools Workflow Forms
    This document serves as a guide to utilizing the workflow tools in Kerauno. These tools allow for an almost limitless customization of functionality within the Workflow elements of Kerauno. The features being addressed in the workflow articles ...

  10. Understanding Ring Group Weights & Penalties

    Last Updated: 12/31/2020 in Administration Interaction Routing
    Use Ring Group Weights and Penalties to assign a priority order of agents.
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