Popular Articles | Page 14 | Synkato Knowledge Base

Announcements

Last Updated: 12/31/2020 in Administration Interaction Routing Flows

An announcement in the Synkato call flow tool is simply an information message that will play to a caller. After the audio message has been played to the caller, the call flow will move on to a configured “After Announcement” destination.
Add a Time Filter to a Call Flow

Last Updated: 04/16/2019 in How-To Videos Administration Videos Interaction Routing Videos

How to Add a Time Filter to a Call Flow
Reporting Overview

Last Updated: 02/06/2020 in Reporting

The reporting menu allows administrators and call center managers to view and analyze call traffic coming into the Kerauno phone system. This menu gives call center managers the ability to see inbound and outbound traffic, total call times, hold times, and much more.
CDR Logs

Last Updated: 02/05/2020 in Reporting

Run a Call Detail Report (CDR).
SMS Reports

Last Updated: 02/06/2020 in Reporting

Navigate to Reporting > SMS . SMS reports allow insights into SMS interactions through two separate reports: Report 1: User SMS Includes all interactions from a user to or from a DID Number. Report 2: SMS Flows Interactions from an SMS F...
System Health

Last Updated: 12/17/2019 in Administration System Settings

The System Health menus display all relevant information about the current status of the Kerauno server and also gives administrators access to maintenance and system log information.
Workflow Conditions

Last Updated: 01/07/2020 in Administration Workflow Tools Workflow Forms

Workflow Conditions are objects that reroute a call in the Call Flow tool, utilizing Workflow Condition Configurations, based on Workflow Tag current values. In Call Flow these can be used in production environments to reroute calls to certain agents, certain ring groups, different IVRs or any other Call Flow object.
Release Notes 2020.03.1

Last Updated: 07/08/2020 in Release Notes

What's New? We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles . NOTE: We have modified the software release ...
Workflow Tools Overview

Last Updated: 01/06/2020 in Administration Workflow Tools Workflow Forms

This document serves as a guide to utilizing the workflow tools in Kerauno. These tools allow for an almost limitless customization of functionality within the Workflow elements of Kerauno. The features being addressed in the workflow articles ...
Understanding Ring Group Weights & Penalties

Last Updated: 12/31/2020 in Administration Interaction Routing

Use Ring Group Weights and Penalties to assign a priority order of agents.