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A Parking Lot is used as an alternative to placing a call on hold or transferring it to another user directly. When a call is parked, it is placed into a common area called a Parking Lot where it can be retrieved by any station. The Parking Lot menu allows the System Administrator to setup and manage the parking lots available.
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When creating time filter groups, custom parameters may be set for holiday filters that only occur on certain days of the year.
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The system adminstrator can easily control the settings for Chat+, such as who can create public channels, who can create private channels, etc.
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Best practices for avoiding call quality issues.
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How to Add a New Department
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The Call Routing menu controls all aspects of call routing in Synkato. Using this interface allows an administrator to quickly and easily set destinations for callers when dialing a particular telephone number.
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The Departments menu allows the System Administrator to create departments within the Kerauno system. Departments are used to mimic a typical business structure, where a group of employees are considered a department and that department is assigned a manager.
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A remote destination allows the System Administrator to push backups from the Kerauno server to another location, such as a dedicated backup server, remote hard drive, or cloud storage service. Remote Destinations allow the System Administrator to retain more than the seven daily backups stored locally.
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Last Updated: 02/06/2020
in ReportingCall center managers can view in bound metrics regarding agents across all assigned Ring Groups.
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How to Add a Time Filter to a Call Flow