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The Feature Codes menu shows all feature codes, speed dials, and ring groups that are currently built into Kerauno.
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A Parking Lot is used as an alternative to placing a call on hold or transferring it to another user directly. When a call is parked, it is placed into a common area called a Parking Lot where it can be retrieved by any station. The Parking Lot menu allows the System Administrator to setup and manage the parking lots available.
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Last Updated: 04/16/2019
in How-To Videos VoicemailHow to Create a Time-Condition-Based Voicemail Greeting
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The Call Routing menu controls all aspects of call routing in Synkato. Using this interface allows an administrator to quickly and easily set destinations for callers when dialing a particular telephone number.
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Workflow Conditions are objects that reroute a call in the Call Flow tool, utilizing Workflow Condition Configurations, based on Workflow Tag current values. In Call Flow these can be used in production environments to reroute calls to certain agents, certain ring groups, different IVRs or any other Call Flow object.
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How to Add a New Department
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There are two options for enabling Voicemail Transcription: Voicemail Transcription is available for users on 3.1 and higher, excluding premise enterprise customers. Update the Default User Configuration Edit the transcription setting to YES ...
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How to Add a Time Filter to a Call Flow
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Last Updated: 02/06/2020
in ReportingCall center managers can view in bound metrics regarding agents across all assigned Ring Groups.
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When creating time filter groups, custom parameters may be set for holiday filters that only occur on certain days of the year.