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Dial Plans Overview Building a Custom Dial Plan Modifying a Dial Plan ...
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The Feature Codes menu shows all feature codes, speed dials, and ring groups that are currently built into Kerauno.
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Last Updated: 04/16/2019
in How-To Videos VoicemailHow to Create a Time-Condition-Based Voicemail Greeting
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The Call Routing menu controls all aspects of call routing in Synkato. Using this interface allows an administrator to quickly and easily set destinations for callers when dialing a particular telephone number.
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Workflow Conditions are objects that reroute a call in the Call Flow tool, utilizing Workflow Condition Configurations, based on Workflow Tag current values. In Call Flow these can be used in production environments to reroute calls to certain agents, certain ring groups, different IVRs or any other Call Flow object.
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There are two options for enabling Voicemail Transcription: Voicemail Transcription is available for users on 3.1 and higher, excluding premise enterprise customers. Update the Default User Configuration Edit the transcription setting to YES ...
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How to Add a New Department
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An announcement in the Synkato call flow tool is simply an information message that will play to a caller. After the audio message has been played to the caller, the call flow will move on to a configured “After Announcement” destination.
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How to Add a Time Filter to a Call Flow
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The system adminstrator can easily control the settings for Chat+, such as who can create public channels, who can create private channels, etc.