Popular Articles

  1. In-Call Analytics

    Last Updated: 02/05/2020 in Reporting
    In-Call Analytics for any call can be accessed by clicking a Call Date/Time from any Report or from the My Calls menu on the user panel.

  2. Number Manager Overview

    Last Updated: 12/04/2019 in Administration System Administration Number Manager
    The Number Manager is where all telephone numbers that are pointing to Kerauno must be built and provisioned. Any Telephone Number that needs to make inbound and outbound calls must be built in the Number Manager.

  3. Release Notes 3.1.04

    Last Updated: 07/22/2019 in Release Notes Archived Release Notes
    NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.04. Please contact support@keraunouc.com with any questions. Re...

  4. Create Time Filter

    Last Updated: 12/31/2020 in Administration Interaction Routing Flows
    Learn how to create a new time filter in the Synkato system. A time filter allows administrators to route calls based upon the time of day and day of week, or specific day of year.

  5. Feature Codes

    Last Updated: 04/24/2019 in Administration System Administration
    The Feature Codes menu shows all feature codes, speed dials, and ring groups that are currently built into Kerauno.

  6. Adding Workflow Forms to Presence

    Last Updated: 01/06/2020 in Administration Workflow Tools Workflow Forms
    Workflow forms can be added to Presence making it easy to access often used workflow forms.

  7. Dial Plans

    Last Updated: 12/02/2019 in Administration System Administration
    Dial Plans Overview Building a Custom Dial Plan Modifying a Dial Plan ...

  8. Migration Kit

    Last Updated: 02/07/2020 in Administration System Settings
    The Migration Kit allows organizations to map legacy system extensions to a new extension range in Kerauno.

  9. Chat+ Mobile App Quick Reference Guide

    Last Updated: 04/03/2020 in Chat+ & SMS
    Chat+ Mobile offers the same benefits of Kerauno’s desktop Chat+ from a mobile device.  Download Chat+ Mobile Download Kerauno’s Chat+ Mobile application from the Apple App Store or Google Play Store. Open the application on your device once Cha...

  10.  Create Time-Condition-Based Voicemail Greetings

    Last Updated: 04/16/2019 in How-To Videos Voicemail
    How to Create a Time-Condition-Based Voicemail Greeting
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