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Last Updated: 05/02/2019
in Administration Workflow Tools
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Last Updated: 04/03/2020
in Chat+ & SMS Chat+ Mobile offers the same benefits of Kerauno’s desktop Chat+ from a mobile device. Download Chat+ Mobile Download Kerauno’s Chat+ Mobile application from the Apple App Store or Google Play Store. Open the application on your device once Cha...
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Last Updated: 02/05/2020
in ReportingIn-Call Analytics for any call can be accessed by clicking a Call Date/Time from any Report or from the My Calls menu on the user panel.
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Learn how to create a new time filter in the Synkato system. A time filter allows administrators to route calls based upon the time of day and day of week, or specific day of year.
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NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.04. Please contact support@keraunouc.com with any questions. Re...
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Last Updated: 02/07/2020
in Administration System SettingsThe Migration Kit allows organizations to map legacy system extensions to a new extension range in Kerauno.
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Workflow forms can be added to Presence making it easy to access often used workflow forms.
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A remote destination allows the System Administrator to push backups from the Kerauno server to another location, such as a dedicated backup server, remote hard drive, or cloud storage service. Remote Destinations allow the System Administrator to retain more than the seven daily backups stored locally.
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The Feature Codes menu shows all feature codes, speed dials, and ring groups that are currently built into Kerauno.
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Dial Plans Overview Building a Custom Dial Plan Modifying a Dial Plan ...