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Last Updated: 02/05/2020
in ReportingIn-Call Analytics for any call can be accessed by clicking a Call Date/Time from any Report or from the My Calls menu on the user panel.
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The Number Manager is where all telephone numbers that are pointing to Kerauno must be built and provisioned. Any Telephone Number that needs to make inbound and outbound calls must be built in the Number Manager.
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A remote destination allows the System Administrator to push backups from the Kerauno server to another location, such as a dedicated backup server, remote hard drive, or cloud storage service. Remote Destinations allow the System Administrator to retain more than the seven daily backups stored locally.
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NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.04. Please contact support@keraunouc.com with any questions. Re...
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Learn how to create a new time filter in the Synkato system. A time filter allows administrators to route calls based upon the time of day and day of week, or specific day of year.
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Last Updated: 05/02/2019
in Administration Workflow Tools
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Best practices for avoiding call quality issues.
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Last Updated: 02/07/2020
in Administration System SettingsThe Migration Kit allows organizations to map legacy system extensions to a new extension range in Kerauno.
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Workflow forms can be added to Presence making it easy to access often used workflow forms.
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A Parking Lot is used as an alternative to placing a call on hold or transferring it to another user directly. When a call is parked, it is placed into a common area called a Parking Lot where it can be retrieved by any station. The Parking Lot menu allows the System Administrator to setup and manage the parking lots available.