Popular Articles

  1. Wallboard

    Last Updated: 02/06/2020 in Reporting
    Wallboards allow call center managers to display real-time call center statistics based on selected criteria. Wallboards are commonly used as a dashboard to inform managers and agents of real-time call data.

  2. Supported Components & Certified Devices List

    Last Updated: 01/09/2020 in Administration Server and Client Requirements
    Information regarding desktop operating systems and web browsers supported by Kerauno.

  3. Chat+ Mobile App Quick Reference Guide

    Last Updated: 04/03/2020 in Chat+ & SMS
    Chat+ Mobile offers the same benefits of Kerauno’s desktop Chat+ from a mobile device.  Download Chat+ Mobile Download Kerauno’s Chat+ Mobile application from the Apple App Store or Google Play Store. Open the application on your device once Cha...

  4.  Enable Do Not Disturb

    Last Updated: 04/15/2021 in How-To Videos General
    How do I enable Do Not Disturb so my presence is unavailable?

  5. Paging Zones

    Last Updated: 01/03/2020 in Administration Users and Devices
    Paging zones allow system administrators to target pages to specific areas in an organization.

  6. Release Notes 3.1.08

    Last Updated: 10/15/2019 in Release Notes Archived Release Notes
    What's New?  We strive to expand support options to empower our partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles .  3.1.08 Maintenance Release NOTE: Customers...

  7. Add New Music on Hold Playlist

    Last Updated: 12/03/2019 in Administration System Administration Music on Hold
    The Music on Hold menu is where System Administrators can upload customized music/announcements and also manage exactly what callers are hearing while on hold.

  8.  Phonebook Overview

    Last Updated: 01/16/2019 in How-To Videos General
    What does the phonebook do

  9. In-Call Analytics

    Last Updated: 02/05/2020 in Reporting
    In-Call Analytics for any call can be accessed by clicking a Call Date/Time from any Report or from the My Calls menu on the user panel.

  10. Music on Hold

    Last Updated: 12/02/2019 in Administration System Administration
    Music on Hold Overview Add New Music on Hold Playlist Edit Existing Playlist Music on Hold Ordering ...
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