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Last Updated: 01/16/2019
in How-To Videos CallingHow do I view calls and call recordings
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Last Updated: 11/22/2019
in Release Notes What's New? We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles . 3.1.09 Maintenance Release NOTE: Customers...
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How to Add a Number to Blacklist
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Last Updated: 01/03/2020
in Administration System SettingsRemote Storage allows System Administrators to send call recording files to an external destination (outside of the Kerauno server) via FTP.
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A Generic Fax is an extension on the phone system that is not tied to one particular user. Some examples of where a generic fax would be used include a departmental fax, a company-wide fax that is sent to an administrative assistant, or any other fax number not tied to one specific person.
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Last Updated: 04/15/2021
in How-To Videos GeneralHow do I enable Do Not Disturb so my presence is unavailable?
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Last Updated: 01/29/2020
in ReportingThe Downline Report provides metrics around outbound calls.
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How to create a new Call Flow in Synkato. Call Flows allows for a visual representation of call routing that allows administrators to easily build routes that lead to IVRs, Ring Groups, Voicemail boxes and more.
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Dial Plans control how the phone systems routes outbound traffic over the trunks connected to Kerauno. A dial plan works by detecting the length and type of the number dialed (for example 7-digit, 10-digit, international dialing etc.). Kerauno the...
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Last Updated: 12/17/2019
in Administration System SettingsThis Network Address Translation (NAT) information applies only to Premise.