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A Generic Fax is an extension on the phone system that is not tied to one particular user. Some examples of where a generic fax would be used include a departmental fax, a company-wide fax that is sent to an administrative assistant, or any other fax number not tied to one specific person.
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The Voicemail Blasting feature allows administrators to broadcast voicemail messages to large groups of users all at one time. Coupled with the Voicemail to Email feature, voicemail broadcasting can be a quick, easy, and powerful way to get a voice message communicated to many different users.
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Last Updated: 11/22/2019
in Release Notes What's New? We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles . 3.1.09 Maintenance Release NOTE: Customers...
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Last Updated: 01/03/2020
in Administration System SettingsRemote Storage allows System Administrators to send call recording files to an external destination (outside of the Kerauno server) via FTP.
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Last Updated: 01/16/2019
in How-To Videos CallingHow do I view calls and call recordings
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Last Updated: 04/16/2019
in How-To Videos VoicemailHow to Listen to Voicemail
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How to Add a Number to Blacklist
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Last Updated: 12/17/2019
in Administration System SettingsThis Network Address Translation (NAT) information applies only to Premise.
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How to create a new Call Flow in Synkato. Call Flows allows for a visual representation of call routing that allows administrators to easily build routes that lead to IVRs, Ring Groups, Voicemail boxes and more.
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Last Updated: 02/06/2020
in ReportingWallboards allow call center managers to display real-time call center statistics based on selected criteria. Wallboards are commonly used as a dashboard to inform managers and agents of real-time call data.