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Last Updated: 01/06/2020
in Administration Workflow Tools Active Directory Server Requirements Active AD account Windows Server 2008 R2 or above Username/Email field in AD must be accurate, as Kerauno uses this field to match existing users with AD accounts. AD Admin Configuration The followin...
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A Generic Voicemail box is a voicemail that is not tied to one specific user. Some common examples a generic voicemail use include: “After Hours” voicemails when the business is closed, departmental voicemails, or as a failover destination during long hold times.
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The Alerts screen allows the System Administrator to activate different types of email alerts in Synkato.
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NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.03. Please contact support@keraunouc.com with any questions. Re...
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Refer to the following link for all certified Kerauno devices: https://www.kerauno.io/devices
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The New User Welcome Email function automatically sends an email to new users informing them of their access. This email can be easily modified to better reflect individual company identity.
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NOTE: Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.05. Please contact support@keraunouc.com with any questions. Re...
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Last Updated: 04/15/2021
in How-To Videos GeneralHow do I add or change my listed mobile phone number?
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Last Updated: 01/29/2020
in ReportingThe Downline Report provides metrics around outbound calls.
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Dial Plans control how the phone systems routes outbound traffic over the trunks connected to Kerauno. These dial plans can easily be edited/modified by administrators.