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Licensing

Last Updated: 12/13/2019 in Administration System Settings Licensing

Kerauno licenses control the number and type of users who can access the application.
System Recordings (Announcements)

Last Updated: 12/05/2019 in Administration System Administration

An announcement is simply an informational message that plays to a caller.
Workflow Webhooks

Last Updated: 01/09/2020 in Administration Workflow Tools Workflow Forms

A Webhook is a feature that allows for data to be sent to other systems or endpoints (URLs) delivers data to other applications as it happens. Workflow Webhooks are objects that change the current values of workflow tags in the Call Flow tool utilizing Workflow Webhook Configurations to reroute calls & work flows. In Call Flow, these can be used in conjunction with Workflow Conditions to reroute calls to certain agents, certain ring groups, different IVRs or any other Call Flow object.
Download Phonebook PDF

Last Updated: 04/15/2021 in How-To Videos General

How do I download my Synkato phonebook PDF?
Release Notes 3.1.02

Last Updated: 05/02/2019 in Release Notes Archived Release Notes

NOTE: Customers can upgrade from 3.1.01 to this patch release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing this 3.1.02 patch. Please contact support@keraunouc.com with any questions. ...
Activating Inbound FAX to Email for a User

Last Updated: 01/03/2020 in Administration Users and Devices

In Order enable inbound FAX to a user’s DID number you will need to enable the FAX to Email setting for the user. This will cause Kerauno to listen on the line for a FAX tone and receive the FAX if one is inbound. This prevents the user’s phone from ringing if the incoming call is a FAX, which also will introduce a short delay to accomplish this.
Server and Client Requirements

Last Updated: 09/27/2018 in Administration

Kerauno Information and Configuration References On Premise Server Requirements for Kerauno 2.0 Device Requirements for Bolt Softphone (Desktop + Mobile) ...
Remote Work Tips & Guidelines

Last Updated: 12/17/2020 in Start Here!

Introduction The rise of distributed organizations and the move towards decentralization has changed the ways we work and communicate. In the last 40 years we've witnessed a gradual shift from the traditional office building and the growth of te...
Ring Group Analytics

Last Updated: 03/18/2020 in Reporting

Ring Group Analytics allow call center managers to view all information about the Ring Groups and queues they are managing.
Call Flows

Last Updated: 12/31/2020 in Administration Interaction Routing Flows

Selecting the Call Flow tool will display a list all active call flows on numbers built in to the Synkato phone system.