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An announcement is simply an informational message that plays to a caller.
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Last Updated: 04/15/2021
in How-To Videos GeneralHow do I download my Synkato phonebook PDF?
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NOTE: Customers can upgrade from 3.1.01 to this patch release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing this 3.1.02 patch. Please contact support@keraunouc.com with any questions. ...
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Last Updated: 09/27/2018
in Administration Kerauno Information and Configuration References On Premise Server Requirements for Kerauno 2.0 Device Requirements for Bolt Softphone (Desktop + Mobile) ...
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A Webhook is a feature that allows for data to be sent to other systems or endpoints (URLs) delivers data to other applications as it happens. Workflow Webhooks are objects that change the current values of workflow tags in the Call Flow tool utilizing Workflow Webhook Configurations to reroute calls & work flows. In Call Flow, these can be used in conjunction with Workflow Conditions to reroute calls to certain agents, certain ring groups, different IVRs or any other Call Flow object.
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Selecting the Call Flow tool will display a list all active call flows on numbers built in to the Synkato phone system.
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Refer to the following link for all certified Kerauno devices: https://www.kerauno.io/devices
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Last Updated: 03/18/2020
in ReportingRing Group Analytics allow call center managers to view all information about the Ring Groups and queues they are managing.
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Last Updated: 04/16/2021
in How-To Videos VoicemailHow to Change Voicemail PIN
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In Order enable inbound FAX to a user’s DID number you will need to enable the FAX to Email setting for the user. This will cause Kerauno to listen on the line for a FAX tone and receive the FAX if one is inbound. This prevents the user’s phone from ringing if the incoming call is a FAX, which also will introduce a short delay to accomplish this.