Updated Articles

  1. Edit Existing Playlist

    The Music on Hold menu is where System Administrators can upload customized music/announcements and also manage exactly what callers are hearing while on hold.
  2. Add New Music on Hold Playlist

    The Music on Hold menu is where System Administrators can upload customized music/announcements and also manage exactly what callers are hearing while on hold.
  3. Music on Hold Overview

    The Music on Hold menu is where System Administrators can upload customized music/announcements and also manage exactly what callers are hearing while on hold.
  4. Building a Custom Dial Plan

    Administrators are able to create their own custom dial plan logic to specify which trunk and caller ID are to be utilized when a certain dialing pattern is matched.
  5. Modifying a Dial Plan

    Dial Plans control how the phone systems routes outbound traffic over the trunks connected to Kerauno. These dial plans can easily be edited/modified by administrators.
  6. Dial Plans Overview

    Dial Plans control how the phone systems routes outbound traffic over the trunks connected to Kerauno. A dial plan works by detecting the length and type of the number dialed (for example 7-digit, 10-digit, international dialing etc.). Kerauno the...
  7. Number Manager

    Number Manager Overview Add New/Modify/Delete Existing Numbers ...
  8. Music on Hold

    Music on Hold Overview Add New Music on Hold Playlist Edit Existing Playlist Music on Hold Ordering ...
  9. Dial Plans

    Dial Plans Overview Building a Custom Dial Plan Modifying a Dial Plan ...
  10. Bulk Import

    The Bulk Upload process saves time and ensures mjultiple changes are made at the same time without conflict.