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NOTE: Customers can upgrade from 3.0.0 to this patch release. Customers still on 2.2.02 or previous versions must first upgrade to 3.0.0 before installing this 3.0.01 patch. Please contact support@keraunouc.com with any questions. ...
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Created On: 11/28/2018
in Apps & Integrations This article describes how to utilize the Zoom Integration feature within Synkato for the purposes of screen-sharing and video conferencing. Prerequisites: 1.) You must have the Zoom Integration option configured within your Synkato system (you...
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Created On: 11/19/2018
in Apps & Integrations There are 2 different paths to install or upgrade your desktop application: The first one allows you to upgrade from within your current app. If there is an upgrade available, you should see "Download Desktop Apps" button available in your user pa...
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Created On: 11/14/2018
in Apps & Integrations The Synkato Desktop Application offers power users and administrators concerned with system configuration an alternative to operating in a browser-based experienced. Power users who work in Synkato all day don't have to worry about getting lost i...
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Created On: 10/10/2018
in Chat+ & SMS Synkato's Zoom Integration allows a user with a Zoom Pro, Zoom Business or Zoom Enterprise account to easily initiate Video Conferences, Screen Shares and Webinars from within the Synkato platform. This integration directly integrates Synkato with Z...
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Created On: 10/03/2018
in Reporting Run a Call Detail Report (CDR).
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From the main menu, navigate to System Settings > System Logs . System Logs provide an audit trail of all activity within Kerauno. This tool is useful for monitoring user activity, tracking, or troubleshooting changes made to the system. Main Me...
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Active Directory Server Requirements Active AD account Windows Server 2008 R2 or above Username/Email field in AD must be accurate, as Kerauno uses this field to match existing users with AD accounts. AD Admin Configuration The followin...
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Information regarding desktop operating systems and web browsers supported by Kerauno.
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Created On: 09/27/2018
in Administration Kerauno Information and Configuration References On Premise Server Requirements for Kerauno 2.0 Device Requirements for Bolt Softphone (Desktop + Mobile) ...