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Created On: 03/06/2019
in Reporting Navigate to Reporting > SMS . SMS reports allow insights into SMS interactions through two separate reports: Report 1: User SMS Includes all interactions from a user to or from a DID Number. Report 2: SMS Flows Interactions from an SMS F...
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SMS is available for users on 3.1 and higher, excluding premise enterprise customers. The Short Message Service (SMS) feature within Synkato allows end users to collaborate over, route, queue and escalate text messages from internal personnel a...
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Voicemail Transcription and SMS are reliant on external network connectivity to the Kerauno cloud in order to function properly. If external network connectivity is not established, Kerauno will still function as it had previously, however users may...
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There are two options for enabling Voicemail Transcription: Voicemail Transcription is available for users on 3.1 and higher, excluding premise enterprise customers. Update the Default User Configuration Edit the transcription setting to YES ...
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Building and managing SMS Flows.
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Created On: 02/25/2019
in Apps & Integrations This article contains steps for installing the Salesforce for Synkato Managed Package outside of the Salesforce AppExchange for both Lightning and Classic. Required Components Managed Package (link provided by Synkato) One of the following fo...
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NOTE: All previously released patches must be applied before upgrading to 3.1.00. Those instances currently on 2.2.0 or greater can upgrade directly to 3.0.0. Please contact support@keraunouc.com with any questions. Release Date...
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Created On: 01/25/2019
Getting started
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Introduction Each user is provided with a login to reach the Kerauno interface and a primary extension number. The Users menu allows administrators to build, modify, and delete user accounts and extensions. From the Kerauno homepage, click the...
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Created On: 01/21/2019
in Help & FAQs Need Help? Review our Frequently Asked Questions below. If you still need assistance, email us at support@axiatp.com or call 1-800-411-AXIA (2942). The following is a list of commonly asked questions. User Panel Why am I not receiving ...