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Best practices for avoiding call quality issues.
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How to create SMS Flow
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Use Ring Group Weights and Penalties to assign a priority order of agents.
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Ring Group Alerts are ideal for managers and Call Center owners and provide interval-based analytics. These reports are routed via email and can be sent to any email address, even outside your organization. To establish threshold alerts based on t...
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From the main menu, navigate to System Settings > Backup/Restore > Alerts tab. Use this tab to receive notifications for successful and/or failed backups. Mark the Enable checkbox for each selection and enter the email address to receive the no...
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Created On: 04/11/2019
in Reporting Navigate to Reporting >Workflow Form Report . Call center managers can view Workflow Form data collected by agents during inbound calls. Prerequisites The following prerequisites must be met in order to utilize the Workflow Form Report: This r...
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Refer to the following link for all certified Kerauno devices: https://www.kerauno.io/devices
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NOTE: Customers can upgrade from 3.1.01 to this patch release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing this 3.1.02 patch. Please contact support@keraunouc.com with any questions. ...
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The following are the minimum requirements for running the Kerauno Desktop app, including the use of Presence. Supported Desktop Operating Systems: Windows 7/10 MAC OS version 10.11, 10.12, 10.13, 10.14 Supported Browsers: Chrome (version 64...
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NOTE: All previous major and minor patch releases must be applied before upgrading to 3.1.01. Please contact support@keraunouc.com with any questions. Release Date: 04-04-2019 5pm EST Patch Release 3.1.01 includes a user request...