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Created On: 03/19/2020
in Softphones A Synkato admin can complete the following steps to whitelist an IP address within Synkato. Identify IP Address Navigate to https://www.whatismyip.com/ and copy your IPv4 address. Add New Firewall Rule Next, log in to Synkato with your...
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The Ring Group Callback feature allows callers to receive an automated call back when an agent becomes available instead of having to wait for their call to be answered. With a few quick steps, Ring Group Callback can be implemented with ease: ...
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Created On: 03/16/2020
in Start Here! Introduction The rise of distributed organizations and the move towards decentralization has changed the ways we work and communicate. In the last 40 years we've witnessed a gradual shift from the traditional office building and the growth of te...
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Created On: 03/09/2020
in Release Notes What's New? We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles . NOTE: We have modified the software release ...
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Created On: 02/10/2020
in Release Notes A historical list of recently updated or newly added Knowledge Base articles.
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Created On: 01/06/2020
in Release Notes What's New? We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles . 3.1.11 Release NOTE: Customers can upgrade...
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Created On: 11/26/2019
in Apps & Integrations What is Multicast? Multicast facilitates bandwidth savings while paging a larger number of stations at one location. Multicast works with the Algo 8301 Relay Device to accomplish paging en mass via one datastream. Recipients can subscribe to mult...
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Created On: 11/20/2019
in User Panel (Dashboard) Voicemail Access Personal Voicemail (VM) access from primary device: *86 or by selecting the voicemail key on your phone. System VM access: *87 allows you to access any voicemail box on the Synkato system after entering the desired extension n...
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From the main menu, navigate to System Admin > Network & Firewall . General users can view and manage Time Settings and Firewall Rules. Installers can manage additional options including Interface Routing and HTTPS . Main Menu: Time Sett...
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Created On: 10/18/2019
in Release Notes What's New? We strive to expand our support options to empower partners with the most modern communication experience. Be sure to review our recently added or updated Knowledge Base articles . 3.1.09 Maintenance Release NOTE: Customers...