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How to Add an External Speed Dial
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How to Add a Ring Group
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How to Add a New Device
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Created On: 10/11/2017
in Presence Call Manager This article describes how to work with user settings from the user menu.
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Created On: 10/11/2017
in Presence Call Manager The top section of the User Menu lists all pre-defined status settings for the user and an option to set custom statuses.
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Created On: 10/11/2017
in Presence Call Manager The Action Bar is shown at the top of the screen and allows you to quickly initiate calls, transfer calls, place calls on hold or even create impromptu conference bridges.
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The CRM widget allows users to open specified URLs based on incoming call activity. This widget is useful if you wish to open web-based CRM or other records based on incoming call information. Although this widget is called the CRM widget it can be used to open any type of web page. Any web pages launched through this widget will open in the default browser on the computer.
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The Ring Group Widget allows a user to view and manage agents and call activity within a ring group. The widget provides a real-time view of what agents are available to answer calls, how many calls are active and how many callers are on hold (queued) waiting for their calls to be answered.
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The Parking Lot Widget allows you to view and manage calls that are currently on hold within a parking lot on the Synkato phone system. Calls placed on park by any extension can be viewed by any user within Synkato Presence.
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The Conference Room Widget allows you to view and manage users in a Conference Room. Any conference room that is built into the Synkato Phone system (Leader-Based or Ad-Hoc) can be displayed within the Conference Room Widget.