Updated Articles

  1. SMS Flows

    Building and managing SMS Flows.
  2. Enabling SMS

    SMS is available for users on 3.1 and higher, excluding premise enterprise customers. The Short Message Service (SMS) feature within Synkato allows end users to collaborate over, route, queue and escalate text messages from internal personnel a...
  3. Using an External Speed Dial as a Bridge to a Call Flow

    If you want to go to an Internal Call Flow that is not tied to an External DID you can utilize an External Speed Dial as a bridge to a Call flow.
  4. IVRs

    An IVR is an Interactive Virtual Receptionist that route callers to their desired destination.
  5. Delete an Existing Call Flow

    Call Flows provide a visual representation of call routing and allow administrators to easily build routes that lead to IVRs, Ring Groups, Voicemail boxes and more. If an existing call flow is no longer valid, it can be removed/deleted.
  6. Create Time Filter

    Learn how to create a new time filter in the Synkato system. A time filter allows administrators to route calls based upon the time of day and day of week, or specific day of year.
  7. Call Routing

    The Call Routing menu controls all aspects of call routing in Synkato. Using this interface allows an administrator to quickly and easily set destinations for callers when dialing a particular telephone number.
  8. Call Flow Tools

    The Create Workflow Wizard utilizes a simple drag and drop interface that allows administrators to easily configure routing destinations.
  9. Call Flows

    Selecting the Call Flow tool will display a list all active call flows on numbers built in to the Synkato phone system.
  10. Create a New Call Flow

    How to create a new Call Flow in Synkato. Call Flows allows for a visual representation of call routing that allows administrators to easily build routes that lead to IVRs, Ring Groups, Voicemail boxes and more.