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Last Updated: 04/15/2021
in How-To Videos General How do I download my Synkato phonebook PDF?
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Last Updated: 04/15/2021
in How-To Videos General How do I add or change my listed mobile phone number?
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Last Updated: 04/12/2021
in Release Notes 2021.02.1 Release Release Dates: Partner/New Customer Release: February 12th @ 5PM EST General Release: February 19th @ 5PM EST General Improvements Major Faxing Users on hosted systems are now able to send a fax via...
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Last Updated: 03/04/2021
in User Panel (Dashboard) The fax panel allows a user to send and receive faxes from within Synkato.
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Last Updated: 03/01/2021
in Administration Workflow Tools API Documentation API Name API URL API Description Make Call API http://customername.synkato.io/kerauno/api/v1/makecall/ Start a call through the Platform by sending a source number and a destination number. Reporting A...
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The Alerts screen allows the System Administrator to activate different types of email alerts in Synkato.
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Last Updated: 02/19/2021
in Chat+ & SMS This article briefly describes Short Message Service (SMS), also called text messaging or texting.
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Last Updated: 02/04/2021
in Release Notes 2020.12.1 Release WARNING: Performing this upgrade results in a brief interruption of service. Therefore, we recommend upgrading after business hours when call volume is the lowest. Please confirm that all calls have been completed prior to in...
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Building and managing SMS Flows.
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SMS is available for users on 3.1 and higher, excluding premise enterprise customers. The Short Message Service (SMS) feature within Synkato allows end users to collaborate over, route, queue and escalate text messages from internal personnel a...