Popular Articles

1. Release Notes

   Last Updated: 08/24/2021
   Kerauno Release Notes

2. User Panel

   Last Updated: 12/31/2020 in User Panel (Dashboard)
   The User Panel is the landing screen after logging in to Synkato and contains an overview of user settings, at a glance call statistics, as well as shortcuts to additional Synkato features.

3. Start Here!

   Last Updated: 12/31/2020
   Getting started

4. Synkato Desktop Application

   Last Updated: 12/31/2020 in Apps & Integrations
   The Synkato Desktop Application offers power users and administrators concerned with system configuration an alternative to operating in a browser-based experienced. Power users who work in Synkato all day don't have to worry about getting lo...

5. Help & FAQs

   Last Updated: 12/31/2020
   FAQ

6. Find Me

   Last Updated: 12/31/2020 in User Panel (Dashboard)
   Find Me call routing allows a user to forward calls to another extension or mobile phone.

7. Synkato Presence

   Last Updated: 12/31/2020 in Presence Call Manager
   The Action Bar is shown at the top of the screen and allows you to quickly initiate calls, transfer calls, place calls on hold or even create impromptu conference bridges.

8. Call Ring Groups

   Last Updated: 12/31/2020 in Administration Interaction Routing
   A call ring group is a virtual extension that rings to multiple end-points. Access this screen to create and manage Call Ring Groups.

9. Release Notes 3.0.0

   Last Updated: 02/18/2019 in Release Notes Archived Release Notes
   Important Notes: Upgrade Process The 3.0 upgrade is larger than normal by about 6x (280MB). This may impact the time it takes to complete a system upgrade depending on the internet connection to each instance. Those instances currently on ...

10. Voicemail

    Last Updated: 12/31/2020 in User Panel (Dashboard)
    The voicemail dashboard allows users to customize and manage voicemail without dialing into a physical phone.

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