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Created On: 09/25/2017
in Reporting The Trunk Analytics Reports give administrators the ability to view all inbound and outbound call information that comes over a specific trunk.
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Created On: 09/25/2017
in Reporting Call center managers can view in bound metrics regarding agents across all assigned Ring Groups.
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Created On: 09/25/2017
in Reporting Ring Group Analytics allow call center managers to view all information about the Ring Groups and queues they are managing.
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Created On: 09/25/2017
in Reporting The Call Recordings menu allows administrators or call center managers to listen to and download recorded calls.
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Created On: 09/22/2017
in Reporting In-Call Analytics for any call can be accessed by clicking a Call Date/Time from any Report or from the My Calls menu on the user panel.
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Created On: 09/22/2017
in Reporting The reporting menu allows administrators and call center managers to view and analyze call traffic coming into the Kerauno phone system. This menu gives call center managers the ability to see inbound and outbound traffic, total call times, hold times, and much more.
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Speed dials are used by the system to quickly dial either internal call flows or external telephone numbers. The Speed Dial menu allows the Synkato System Administrator to create and manage the speed dials available within Synkato.
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A call ring group is a virtual extension that rings to multiple end-points. Access this screen to create and manage Call Ring Groups.
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A Parking Lot is used as an alternative to placing a call on hold or transferring it to another user directly. When a call is parked, it is placed into a common area called a Parking Lot where it can be retrieved by any station. The Parking Lot menu allows the System Administrator to setup and manage the parking lots available.
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The Conference Rooms sidebar allows the System Administrator to build and manage Ad-Hoc and Leader-Based conference rooms.