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The Music on Hold menu is where System Administrators can upload customized music/announcements and also manage exactly what callers are hearing while on hold.
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Music on Hold Overview Add New Music on Hold Playlist Edit Existing Playlist Music on Hold Ordering ...
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The Feature Codes menu shows all feature codes, speed dials, and ring groups that are currently built into Kerauno.
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Administrators are able to create their own custom dial plan logic to specify which trunk and caller ID are to be utilized when a certain dialing pattern is matched.
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Dial Plans control how the phone systems routes outbound traffic over the trunks connected to Kerauno. These dial plans can easily be edited/modified by administrators.
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Dial Plans control how the phone systems routes outbound traffic over the trunks connected to Kerauno. A dial plan works by detecting the length and type of the number dialed (for example 7-digit, 10-digit, international dialing etc.). Kerauno the...
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Dial Plans Overview Building a Custom Dial Plan Modifying a Dial Plan ...
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Created On: 09/25/2017
in Reporting Wallboards allow call center managers to display real-time call center statistics based on selected criteria. Wallboards are commonly used as a dashboard to inform managers and agents of real-time call data.
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Created On: 09/25/2017
in Reporting View and manage Scheduled Reports.
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Created On: 09/25/2017
in Reporting The Downline Report provides metrics around outbound calls.