New Articles

  1. Release Notes 2020.12.1

    2020.12.1 Release WARNING: Performing this upgrade results in a brief interruption of service. Therefore, we recommend upgrading after business hours when call volume is the lowest. Please confirm that all calls have been completed prior to in...
  2. Release Notes 2020.10.1

    2020.10.1 Release NOTE: Customers can upgrade from 3.1.01 to this release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 2020.10.1. Please contact support@keraunouc.com with any questions...
  3. Release Notes 2020.08.1

    2020.08.1 Release NOTE: A new desktop application version is available. Desktop Version 2020.08.1 is required for the new Softphone to function within the application. Please contact support@keraunouc.com with any questions. ...
  4. Integrated Softphone Quick Reference Guide

    Machine Requirements Chrome 83+ Laptop / Desktop - Users can access the softphone via mobile browser, but notifications are not functional Enabling the Integrated Softphone on a User Once the Integrated Softphone is enabled on the system, yo...
  5. Release Notes 2020.06.1

    2020.06.1 Release NOTE: Customers can upgrade from 3.1.01 to this release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 2020.06.1. Please contact support@keraunouc.com with any questions. ...
  6. e911 and Device Addresses

    Device Addresses As of version 2020.04.1, a new field is available for all device configurations called "Device Addresses". This field is particular important for emergency dialing, and is a part of upcoming regulations regarding VoIP an...
  7. Secure SIP- SRTP Configuration

    Secure SIP and SRTP In version 2020.04.1, both Secure SIP (via TLS) and SRTP have been introduced for both Yealink and Polycom brand handsets. Both technologies add an additional layer of security and encryption to voice traffic traversing a custom...
  8. Release Notes 2020.04.1

    2020.04.1 Release NOTE: Customers can upgrade from 3.1.01 to this release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 2020.04.1. Please contact support@keraunouc.com with any questions. ...
  9. Chat+ Mobile App Quick Reference Guide

    Chat+ Mobile offers the same benefits of Kerauno’s desktop Chat+ from a mobile device.  Download Chat+ Mobile Download Kerauno’s Chat+ Mobile application from the Apple App Store or Google Play Store. Open the application on you...
  10. Chat+ Desktop Quick Reference Guide

    Chat+ is Synkato's web chat, collaboration, and file sharing platform allowing users to communicate in real time.  Chat+ benefits include:  Streamlined project collaboration Reduced email clutter (Chat+ is proven to have reduced ...