Email Settings

The Email Settings screen is the first screen that a System Administrator will see when selecting the Email & System Alerting menu. This section allows the System Administrator to set the desired From emails for reporting exports, voicemail to email, faxing, and system alerts. Email addresses set in this screen will be the email addresses that Users and Administrators receive Kerauno notifications from. System Administrators can modify the display name for a specific email address.

Screenshot of the Email Settings Tab of the Email & Alerting screenFigure 01: Email & Alerting Screen - Email Settings Tab

To update these settings, modify them under the respective section and click the Update Email Settings button.

Email Server

The Email Server tab allows administrators to configure and test the appropriate method for delivering emails to their mail server. The email method determines if Kerauno will use MX or Relay settings to reach the organization's mail server. The default email method is MX Lookup. If this option is enabled, Kerauno will attempt to use DNS to resolve and look up the destination email server. If the Relay option is selected, Kerauno will send all emails directly to a user-specified email server. The Relay setting is typically used if there is an on-premise email server.

The Email Server tab of the Email & Alerting screen.Figure 02: Email & Alerting Screen - Email Server Tab

If selecting the Relay email method, additional options for specifying the Hostname/IP, Port, and SMTP Auth configuration will be displayed.


Hostname/IP: Enter the specific hostname or IP address of the mail server.

Port: Enter the specific port that the company's mail server uses to accept incoming SMTP protocols. The default port is port 25. 

SMTP Auth?: Enable this checkbox if the email server requires SMTP authentication to deliver or relay mail.

After completing all settings on this screen, click the Test Email button to send an email to test the connection between Kerauno and the configured mail server.